AODA – Statement of Commitment and Multi-Year Accessibility Plan for the Integrated Accessibility Standards Regulation (IASR)

Last updated: February 5, 2024

Statement of Commitment

MARANT Construction Limited believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

This multi-year plan outlines MARANT’s strategy to prevent and remove barriers to address the current and future requirements of the AODA, In accordance with the requirements set out in the IASR, MARANT will:

  • Establish, review, and update this plan in consultation with persons with disabilities;
  • Post this plan on its website;
  • Report as required on its website on the progress of the implementation of this plan;
  • Provide this plan in an accessible format, upon request; and
  • Review and update this plan at least once every five years.

MARANT is committed to excellence in serving all customers including people with disabilities in the following manner:

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate respectfully with people with disabilities in ways that consider their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, MARANT will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at appropriate locations.

Training for staff

MARANT will provide training to employees and others who deal with the public or other third parties on their behalf. This training will be provided to staff within two weeks of starting employment. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • MARANT’s accessible customer service plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • Where identified and appropriate, how to use equipment or devices, e.g., TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing MARANT’s services
  • Staff will also be trained when changes are made to the accessible customer service plan.

Employment and Recruitment

MARANT will advise employees, notify job applicants, and the public what accommodations are available upon request during the recruitment and hiring stage as follows:

  • As necessary, modification of existing recruitment policies, procedures and processes;
  • Advise on all job postings and recruitment efforts that accommodations are available upon request.
  • All staff and potential hires will be notified that supports are available for those with disabilities.
  • Ensure that any employee who requires an individual accommodation plan will be involved in the development of the plan and what accommodations will be provided for them.
  • A copy of the plan will be provided to the employee and in a format that is accessible to the employee’s individual needs.
  • All plans are to be kept private and only disclosed to those in agreement with the employee.

Design of Public Spaces Standards

MARANT is committed to designing public spaces that are free from barriers and accessible to all persons we serve while undertaking any new construction or planned significant alterations.

In accordance with the IASR, MARANT will implemented the following:

  • MARANT shall comply with the AODA Design of Public Spaces Standards (Accessibility Standards for the Built Environment) when undertaking new construction or planned significant alterations of public spaces.

Feedback process

Customers who wish to provide feedback on the way MARANT provides goods and services to people with disabilities can e-mail, write, or telephone the office. All feedback will be directed immediately to the Human Resources department. Customers can expect to hear back in 10 days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of MARANT that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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